GDPR Compliance

Last updated: November 2024

Our Commitment to Data Protection

True-moss is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle personal data in accordance with these regulations.

Data Controller

True-moss acts as the data controller for personal data collected through this website and in connection with our consultancy services. Our contact details are:

True-moss
47 Chancery Lane
London WC2A 1PL
United Kingdom

Email: [email protected]

Principles We Follow

In processing personal data, we adhere to the following principles:

• Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes
• Data minimisation: We collect only data that is adequate, relevant, and limited to what is necessary
• Accuracy: We take reasonable steps to ensure personal data is accurate and kept up to date
• Storage limitation: We keep data only for as long as necessary for the purposes collected
• Integrity and confidentiality: We process data securely, protecting against unauthorised access, loss, or damage
• Accountability: We can demonstrate compliance with these principles

Your Rights Under GDPR

The UK GDPR provides you with specific rights regarding your personal data:

Right to be Informed

You have the right to be informed about how we collect and use your personal data. We provide this information through our Privacy Policy and at the point of data collection.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a subject access request. We will respond to valid requests within one month.

Right to Rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete. We will respond to requests within one month.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights in relation to automated decision-making and profiling. We do not use automated decision-making processes that produce legal or similarly significant effects.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this period may be extended for complex requests.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Where you have explicitly agreed to the processing of your data
• Contract: Where processing is necessary for the performance of a contract or to take pre-contractual steps at your request
• Legitimate interests: Where processing is necessary for our legitimate business interests, balanced against your rights and interests
• Legal obligation: Where processing is necessary to comply with legal requirements

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights, we will also notify you directly without undue delay.

International Transfers

If we transfer personal data outside the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK government, or transfers to countries deemed to provide adequate protection.

Supervisory Authority

If you are not satisfied with how we handle your personal data or your rights request, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.