Privacy Policy
Last updated: November 2024
1. Introduction
True-moss ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website true-moss.com or engage with our services.
We are registered in the United Kingdom and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect information about you in various ways:
Personal Data You Provide
When you submit enquiry forms or contact us directly, we may collect:
- Name and job title
- Email address
- Organisation name
- Information about your consultancy requirements
- Any other information you choose to provide
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver and improve our consultancy services
- To communicate with you about projects and engagements
- To send relevant updates with your consent
- To analyse website usage and improve user experience
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where we need to comply with a legal requirement
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers who assist in operating our website and business (subject to confidentiality agreements)
- Professional advisers acting as processors or joint controllers (lawyers, accountants)
- Regulatory bodies and law enforcement where required by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for three years after our last interaction unless a longer retention period is required or permitted by law.
7. Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with data protection law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
True-moss
47 Chancery Lane
London WC2A 1PL
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.